Zendesk
Zendesk Integration
Use Formstack’s integration with Zendesk CRM to easily collect and manage support requests for your organization.
Zendesk CRM is a customer service platform that helps organizations communicate with customers and handle support issues. Paired with Formstack Forms, you can create a more streamlined customer support process by connecting your support forms to our integration.
Zendesk CRM is a customer service software company with support and sales products designed to improve customer relationships. Zendesk believes that every great customer relationship stems from a conversation, so they built a company that designs solutions to foster better customer relationships. Powerful, innovative customer experiences should be within reach for every company, no matter the size, industry, or ambition.
1. Formstack Forms account
2. Zendesk account
1. Quickly build mobile-ready customer service forms with our intuitive builder. Easy drag and drop lets you add in fields and create a ready-to-go form in minutes.
2. Turn on the integration by logging into your Zendesk account within the Formstack app. Map the appropriate fields to Zendesk, like name, email, and description.
3. Use the Assignee field in Zendesk to assign team members to specific tickets. You can also create fields that pass along information such as status, type, and priority.
To learn more about the Zendesk integration, visit this help article.
